Frequently-asked questions

At Swiftwintek, we’re not just another tech store—we’re an experience, a community, and a bold new approach to B2C retail. With an art style inspired by American Comics and Classic Cartoons, paired with our signature ironic writing, we stand out in the crowded tech market. Founded in 2023, Swiftwintek is here to bring something completely different to the table for tech enthusiasts and creative minds alike. Whether you're a gamer, a professional, or an artist, we’ve got you covered with everything from high-performance SSDs and DRAM modules to gaming monitors, computer mice, and other essential accessories. We’ve curated products from top brands like UGREEN, Crucial, Logitech, and more to elevate your workplace or gaming station. Explore our Discovery Library for tailored solutions just for you, or dive into over 75 categories (and counting!) to find exactly what you need. And if you know exactly what you're after, we’ve made it easy to browse our selections quickly and efficiently. But that’s not all—Swiftwintek is expanding! In late 2024, we’ll be entering the Amazon Seller Central (ASC) program, bringing exciting new products to Amazon’s marketplace. Be sure not to miss out! Looking for the latest tech trends or news? Check out our Blog section for insights, tips, and updates to keep you in the loop. Enjoy an engaging shopping experience, free shipping, and products that deliver on quality—all right here at Swiftwintek. 📦.

You can reach us by sending an email to support@swiftwintekstore.com. Customer service is open weekdays from 11:00 to 20:00 (GMT+01:00).

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details, please refer to our refund policy. .

To start a return, simply contact us at support@swiftwintekstore.com. We'll provide you with a return shipping label and instructions on how and where to send your package. Please remember that items sent back to us without first requesting a return will not be accepted.

Yes, you can exchange an item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We'll evaluate the issue and make it right. Your satisfaction is our top priority!

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Please ensure that the item is in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

We will notify you once we've received and inspected your return. If the refund is approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund as well.

Unfortunately, we cannot accept returns on sale items or gift cards. All sales of these items are final.

Yes, we ship Internationally.